At Thimppa Bite, customer satisfaction is important to us. We strive to ensure that every order reaches you in perfect condition. If you experience an issue with your order that qualifies under our Return & Exchange Policy, this Refund Policy explains how refunds are processed.

By placing an order on thimppabite.com, you agree to the terms of this Refund Policy.

1. Refund Eligibility

Refunds are only issued after our team reviews and approves your request.

You may be eligible for a refund if:

  • You received a damaged product. 

  • You received an incorrect product. 

  • The product was expired upon delivery. 

  • Your order was cancelled by Thimppa Bite before dispatch. 

  • Your prepaid order could not be delivered due to operational reasons. 

  • The ordered product is permanently unavailable after payment. 

Refunds are not issued automatically and are subject to verification.

2. Situations Where Refunds Will Not Be Approved

Refunds will generally not be approved in the following situations:

  • The product has been opened. 

  • The product has been consumed. 

  • The product has been damaged after delivery. 

  • The customer ordered the wrong item. 

  • Incorrect delivery address was provided. 

  • Delivery failed due to customer unavailability. 

  • Taste or flavour preferences. 

  • Minor natural variations in colour, seasoning, or texture. 

3. Refund Request Process

To request a refund, please contact us within 24 hours of receiving your order.

Please include:

  • Order Number 

  • Customer Name 

  • Registered Mobile Number 

  • Clear photographs of the product 

  • Images of the package 

  • Batch Number (if applicable) 

  • Description of the issue 

Our support team may request additional information before processing your request.

4. Refund Approval

Once your request has been reviewed and approved, you will receive confirmation by email or phone.

Refunds are processed only after verification.

5. Refund Method

Approved refunds will be credited to the original payment method used while placing the order.

Depending on the payment method, refunds may be processed through:

  • UPI 

  • Credit Card 

  • Debit Card 

  • Net Banking 

  • Digital Wallet 

  • Original Payment Gateway 

Cash refunds are not provided.

6. Refund Timeline

After approval:

  • Refunds are initiated within 5–7 business days. 

  • Banks and payment providers may take additional time to reflect the amount in your account. 

The total processing time may vary depending on your financial institution.

7. Replacement Instead of Refund

Where appropriate, we may offer a replacement product instead of a refund.

This may apply when:

  • The same product is available. 

  • The customer prefers a replacement. 

  • The issue can be resolved through product replacement. 

8. Shipping Charges

Shipping charges are generally non-refundable unless:

  • Wrong product delivered. 

  • Damaged product delivered. 

  • Delivery failure caused by our operational error. 

9. Cancelled Orders

Orders cancelled before dispatch will receive a full refund for prepaid payments.

Once an order has been dispatched, cancellation may no longer be possible.

10. Failed Deliveries

Refunds may not be issued when delivery fails due to:

  • Incorrect address. 

  • Incorrect PIN code. 

  • Incorrect contact details. 

  • Customer refusing delivery without a valid reason. 

  • Repeated unsuccessful delivery attempts. 

11. Fraud Prevention

To protect our customers, Thimppa Bite reserves the right to reject fraudulent or abusive refund requests.

Repeated false claims may result in cancellation of future orders or suspension of customer accounts.

12. Changes to this Refund Policy

We may update this policy from time to time.

Any revisions will become effective once published on this page.

13. Contact Us

Business Name: Thimppa Bite

Website: www.thimppabite.com

Email: contact@thimppabite.com

Phone: +91 73836 94090