Shipping policy

Thank you for shopping with Thimppa Bite. We are committed to delivering fresh, high-quality healthy snacks to your doorstep in a safe and timely manner. This Shipping Policy outlines how we process, ship, and deliver your orders placed through thimppabite.com.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

All orders placed on thimppabite.com are processed after successful payment confirmation.

Orders are generally processed within 1–2 business days.
Orders placed on Sundays or public holidays will be processed on the next working day.
During festive seasons, promotional events, or periods of high demand, processing times may be extended.

Once your order has been packed and dispatched, you will receive a confirmation email and/or SMS with your shipment details and tracking information.

2. Shipping Locations

Currently, Thimppa Bite delivers across most serviceable locations within India.

If your location is not serviceable by our courier partners, we will inform you as soon as possible and process a full refund for any prepaid order.

International shipping is currently not available.

3. Estimated Delivery Time

Estimated delivery timelines are as follows:

Delivery Location	Estimated Delivery Time
Metro Cities	2–5 Business Days
Tier 2 & Tier 3 Cities	3–7 Business Days
Remote & Rural Areas	5–10 Business Days

Please note that these are estimated timelines and actual delivery may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Free shipping offers, if available, will be clearly communicated on our website and are subject to the terms and conditions of the promotional offer

5. Order Tracking

Once your order has been dispatched, you will receive:

Order Confirmation
Shipment Confirmation
Courier Partner Details
Tracking Number

You can use the tracking details to monitor the status of your shipment.

6. Delivery Attempts

Our courier partners typically make multiple attempts to deliver your order.

If delivery cannot be completed because the recipient is unavailable, the courier may contact you to arrange another delivery attempt.

If all delivery attempts are unsuccessful, the shipment may be returned to us.

Additional shipping charges may apply if the order needs to be re-dispatched.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information while placing an order.

Please ensure that the following details are correct:

Recipient's Full Name
Mobile Number
House/Flat Number
Street Address
Landmark (if applicable)
City
State
PIN Code

Thimppa Bite shall not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

8. Change of Delivery Address

If your order has not yet been dispatched, you may request a change in the shipping address by contacting our customer support team.

Once an order has been dispatched, we may not be able to modify the delivery address.

9. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to factors beyond our control, including:

Adverse weather conditions
Natural disasters
Public holidays
Festivals
Government regulations
Transport disruptions
Courier network delays
Force majeure events

We appreciate your patience and understanding in such situations.

10. Damaged or Tampered Packages

If your package appears to be:

Damaged
Torn
Opened
Leaking
Tampered with

We recommend that you:

Refuse delivery if the damage is significant.
Take clear photographs of the package.
Contact our customer support team immediately.

This helps us investigate the issue promptly and provide an appropriate resolution.

11. Missing or Incorrect Items

If your order is incomplete or contains an incorrect product, please notify us within 24 hours of receiving your shipment.

Kindly include:

Order Number
Photographs of the received products
Description of the issue

Our team will review your request and assist you as quickly as possible.

12. Failed Deliveries

Orders may be returned to us if delivery cannot be completed due to:

Incorrect delivery address
Incorrect PIN code
Incorrect contact information
Customer unavailable after repeated delivery attempts
Refusal to accept delivery without a valid reason

If re-delivery is requested, additional shipping charges may apply.

13. Force Majeure

Thimppa Bite shall not be held responsible for delays or failure to fulfil deliveries due to events beyond our reasonable control, including but not limited to: