Welcome to Thimppa Bite. We take pride in delivering premium-quality healthy snacks that are carefully packed and quality-checked before dispatch. Due to the nature of food products, our return and exchange policy is designed to ensure food safety while providing a fair resolution for genuine concerns.

By placing an order on thimppabite.com, you agree to the terms outlined in this policy.

1. Eligibility for Returns & Exchanges

As our products are consumable food items, returns and exchanges are accepted only under specific circumstances.

You may be eligible for a return or replacement if:

  • You receive a damaged product. 

  • You receive the wrong product. 

  • The product is expired upon delivery. 

  • The package is significantly damaged or tampered with during transit. 

  • The ordered item is missing from your shipment. 

To qualify, the issue must be reported within 24 hours of delivery.

2. Products Not Eligible for Return

To maintain food safety and hygiene standards, we are unable to accept returns or exchanges in the following cases:

  • Products that have been opened. 

  • Products that have been consumed, either partially or fully. 

  • Products returned without their original packaging. 

  • Products damaged due to improper storage after delivery. 

  • Orders placed incorrectly by the customer. 

  • Taste preferences or personal dislikes. 

  • Minor variations in colour, texture, seasoning, or appearance that naturally occur in food products. 

3. Exchange Eligibility

Eligible products may be exchanged only if:

  • An incorrect item was delivered. 

  • The product was damaged during shipping. 

  • The product has manufacturing defects. 

  • The product has crossed its expiry date before delivery. 

Exchanges are subject to stock availability. If the same product is unavailable, we may offer a suitable alternative or process a refund, at our discretion.

4. Reporting a Damaged or Incorrect Product

If you receive a damaged, incorrect, or expired product, please contact us within 24 hours of delivery.

To help us investigate your request, kindly provide:

  • Your Order Number 

  • Clear photographs of the product 

  • Images of the outer packaging 

  • Images showing the batch number and expiry date (where applicable) 

  • A brief description of the issue 

Requests submitted without sufficient supporting information may take longer to process or may be declined.

5. Inspection Process

Once your request is received:

  • Our support team will review the information provided. 

  • Additional details or photographs may be requested if necessary. 

  • If approved, we will arrange an exchange or provide an appropriate resolution. 

The review process is typically completed within 2–5 business days.

6. Return Shipping

If a return is approved due to an error on our part, such as delivering the wrong product or a damaged item, we will arrange the return or bear the applicable return shipping cost.

Customers should not return products without prior approval from our support team.

Unauthorized returns may not be accepted.

7. Replacement Process

Once your request is approved:

  • A replacement order will be processed at no additional cost. 

  • Dispatch timelines will generally follow our standard shipping policy. 

  • Tracking details will be shared once the replacement has been shipped. 

8. Quality Assurance

Every product dispatched by Thimppa Bite undergoes quality checks before shipping.

Despite our best efforts, if an issue arises during transit or packing, we are committed to resolving it promptly and fairly.

9. Food Safety Considerations

As food products are perishable and intended for human consumption:

  • Returned food products cannot be restocked or resold. 

  • We reserve the right to reject return requests that may compromise food safety. 

  • Products must be stored according to the storage instructions printed on the packaging. 

Failure to follow recommended storage conditions may affect product quality and will not qualify for a return or exchange.

10. Incorrect Delivery Address

Returns or exchanges will not be accepted for orders that could not be delivered due to:

  • Incorrect shipping address 

  • Incorrect PIN code 

  • Incorrect contact number 

  • Customer unavailability after repeated delivery attempts 

Please ensure your shipping information is accurate before placing your order.

11. Refusal of Delivery

If a customer refuses delivery without a valid reason, the order may not qualify for a replacement or refund.

If the package is refused because it appears visibly damaged or tampered with, please inform us immediately so we can investigate and assist you.

12. Force Majeure

We shall not be responsible for delays or disruptions in processing returns or exchanges caused by events beyond our reasonable control, including:

  • Natural disasters 

  • Floods 

  • Earthquakes 

  • Government restrictions 

  • Transport disruptions 

  • Labour strikes 

  • Pandemics 

  • Other unforeseen events 

13. Changes to This Policy

We reserve the right to modify this Return & Exchange Policy at any time.

Any updates will be published on this page with a revised effective date.

14. Contact Us

If you have any questions regarding returns or exchanges, please contact us.

Business Name: Thimppa Bite

Website: www.thimppabite.com

Email: contact@thimppabite.com

Phone: +91 73836 94090